Frequently asked questions (FAQ's) & Terms & Conditions.
What certification will I get if I do a scuba diving course with you?
You will get an internationally recognised certification that will last a life time. This certification will be through Scuba Schools International (SSI), the worlds largest store based SCUBA agency. SSI certifications are completely compatible with PADI, BSAC, CMAS, NAUI and any of the other SCUBA agencies. You will be able to dive with any dive center/school worldwide regardless of which agency they are affiliated with, you will also be able to continue your diving education and complete further scuba diving courses with any agency. We 100% guarantee that you will never have any problems once certified with SSI. All of the certifications that we issue are completely digital and available on the 'MySSI' app - meaning you will never lose your diving certification. Everything is saved digitally.
Do courses start on specific days?
Nope! Book a start date the suits you. If you are booking within 48 hours of your preferred course start date then please get in touch with us before booking to check availability. If you are booking more than 48 hours in advance then book your preferred start date and we will get back to you asap (within 24 hours, usually faster) to confirm your booking. We are usually able to organise courses on short notice and typically start Open Water Courses 5-7 days a week all year round.
Will the weather affect my diving courses & trips?
The short answer is no, not usually! We are very lucky being located on the small island of Koh Tao which means we can easily move our boat to a sheltered part of the island. If the wind and waves are coming from the east then we can go diving on the west side of the island and vice versa. Our courses are very, very rarely postponed or cancelled - this is true all year round. The rain definitely bother us, we get wet anyway!
What are the best times to visit and dive on Koh Tao?
Good question, and it's one that we often can't answer. Koh Tao, Thailand is located in the tropics and the weather and diving conditions often don't play by the rules. Luckily for us we can dive all year round without almost any interuptions. So no matter what time of the year you will be able to scuba dive with us and complete your scuba diving courses and trips.
Where is the best place to stay on Koh Tao and where are you located?
Without a doubt Sairee beach is the best place to stay on the island of Koh Tao. Sairee beach stretches for almost 3km and as well as being a beautiful beach it's where everything happens on our little island. All the shops, best bars, restaurants and everything else that you need can be found on Sairee beach. It's also in the center of the island, so is no more than 5 minutes to the main pier town of Mae Haad and is a great base to explore all of the smaller beaches, bays, viewpoints and snorkel spots the island has to offer. Luckily for you we're located directly on Sairee beach and our dive center overlooks its white sands and blue waters. Address: 1, Sairee Beach Koh Tao, Ko Tao, Amphoe Ko Pha-ngan, Surat Thani, 84360, Thailand. Google Maps.
What dive sites will we visit on scuba diving courses & trips?
We have over 25 dive sites that we visit throughout the month but typically we dive on the west coast of Koh Tao - this is where we are located and where the best dive sites on the island are. If you are doing an Open Water Course expect to dive around Koh Nangyuan for your first dives at sites like Japanese Gardens, Red Rock, Twins, Green Rock & then sites like White Rock, Chumphon Pinnacle or Southwest pinnacle for your last two dives. On advanced courses and dive trips we can expand on the basic dive sites and take you to deeper sites like our wreck, the HTMS Sattakut, Sail Rock and the deeper pinnacles around the island. We also like to mix it up and dive the east side of the island (especially if conditions aren't good on the west side) and then we dive sties like Shark Island, Southwest Pinnacle, Hin Wong, Laem Thian and a few others.
What size groups do you take people diving in?
We do maximum group sizes of 4 divers to 1 instructor/divemaster. This ensures that you dive in small, personal groups and get all the personal attention that you deserve when completing your dive courses and trips.
Do I need to be able to swim to scuba dive?
To be able to scuba dive and complete a One Day Try Dive you will not need to know how to swim. Our instructors will take care of you and be very close to you the entire time that you are in the water. To get scuba certified and get your Open Water Diver certification you will need to know how to swim, the requirements for the course are: Ability to swim 200m un-aided & tread water for 10 minutes. This is non-negotiable and we do not offer swimming lessons. If we can see that you are not comfortable in the water we will ask you to complet the swim tests.
Terms & Conditions.
Cancellation policies -
The dive(s) will need to be paid for in full as soon as the tank is used and you get wet in the pool or ocean, regardless of problems with equalizing, going down or dives cut short for any reason that isn’t the direct fault of Phoenix Divers.
If a course is cancelled before it’s started & any Online Materials (SSI app) are unlocked/opened 2,000thb will be charged - for professional courses the price will be higher.
Open Water course:
Our refund policy for the Open Water Course is as follows:
Drop out or no show on day 1 – 40% refund (3,800thb)
Drop out or no show on day 2 – 20% refund (1,900thb)
Drop out or no show on day 3 – 0% refund
The refund policy remains the same whether you are sick or cannot complete the course for any other reason.
Basic Diver/Try Scuba Dive/One Day try dive: Full amount needs to be paid regardless of when you drop out. Second dive can be refunded if appicable.
Fun divers who are a NO-SHOW and do not give proper notification (at least 24 hours) will be charged a 1000 Baht fee - for Sail Rock trips there will be a 1,500thb fee.
Loss or damage of equipment due to negligence must be paid in full to the dive shop.
Dive sites and boat schedules can change at the last minute due to weather conditions, diving conditions and other unforeseen circumstances. Safety is always our number 1 priority and all of our dive team and boat staff have the right to change dive sites or cancel trips if necessary.
Insurance that covers injury (up to 500,000thb medical costs) whilst you are diving with us is included for all Open water courses and try dives (one day diving). All certified divers are responsible for having their own diving insurance (or travel insurance that covers you for diving) - if you don't have insurance, we can organize it for you for 120thb per 30-day period. Our insurance requires your first name, last name and passport number - if the information provided is not correct you may not be covered.